Shipping policy

At Tokyo Cuban, we pay close attention to delivery to ensure the safe and reliable delivery of our customers' important products.

About domestic delivery

  • delivery company: Yamato Transport (Takkyubin) [or Sagawa Express, etc.]

  • postage: Free shipping nationwide

  • Delivery days: After confirming your bank transfer payment, we will usually ship within 2 business days. After shipping is complete, we will send you an email with the tracking number.

  • shipping insurance: All deliveries come with damage insurance in case of accidents (loss or damage) during transportation.Please rest assured.

About international shipping

Tokyo Cuban jewelry is a delicate work of art, painstakingly crafted one by one by Japanese craftsmen. We place the utmost importance on delivering the quality and shine to our customers in perfect condition.

Therefore, currently,As a general rule, we do not accept international shipping directly from our online store.。 Thank you for your understanding.

It is possible to have the package delivered to an address within Japan (such as a hotel or a friend's house), so we would appreciate it if you could consider picking it up while you are in Japan.

If you wish to have overseas delivery due to special circumstances, please use the inquiry form below.[Country name, desired product, quantity]Please specify and consult with us individually. We will investigate the possibility of delivery, shipping charges, customs duties, etc., and will contact you if we are able to accommodate your request.

About packaging
All products are delivered in original jewelry cases that express the brand's world view, and are carefully packaged to protect them from shock during transportation.